Changes to garden waste service

Published: 02 March 2024

South Oxfordshire and Vale of White Horse District Councils have set out plans to change the way their garden waste service is paid for in 2025.

The councils’ have agreed the introduction of a permit scheme from April 2025 which will include subscribers receiving a sticker for their bins to identify them as fully paid-up garden waste customers.

This kind of scheme is offered successfully by many other local authorities, including in neighbouring West Oxfordshire.

When customers sign up and pay for the scheme in 2025, they will be sent a garden waste permit sticker to put on their bin/or bins, which will help the waste collection crews identify which bins should be emptied. The permits will act in a similar way to a parking permit as a proof of subscription payment. All subscribers will receive a new sticker annually each time they renew.

This will help to ensure that only households that have paid for the service have their brown garden waste bins emptied.

The changes are part of the councils’ ongoing work to improve the efficiency and value of public services.

The garden waste subscriptions currently run via annual direct debit payments from the date people signed up for the scheme. Next year, the councils will stop taking direct debit payments for the service. Customers will instead make a single annual payment by debit or credit card - so that everyone’s payment year will run from 1 April to 31 March each year.

The council will directly contact all customers, via letters and email, in plenty of time to remind them to renew.

Benefits to customers include an all-new online system so they can manage their account and change their details much more easily. This will also mean the councils can contact people quickly if there are any disruptions to the service, such as during adverse weather.

Current subscribers will receive notification of the changes with this year’s invoices. This will provide more information on the new system in 2025 as well as details of changes to their direct debit payment this year and the annual fee increase to cover the cost of running the service.